The Whole Frozen Yogurt Experience at Menchie’s in Nashville Is Somewhat Lacking

Menchie'sBack when I wrote my review of Martin’s Bar-B-Que in Nolensville, I also visited another restaurant for the first time that evening. Initially, Haley and I only wanted to get some cupcakes at Sparkle Cupcakes. Seeing how Menchie’s is right next door, we decided to give it a try since it’s been in Lenox Village for over a year now.

Menchie'sFor those of you that don’t know, Menchie’s is another frozen yogurt franchise chain founded in California in 2007. There are over 60 locations across the United States with goals to expand to every state by the end of 2011. Just like the majority of frozen yogurt shops I’ve visited, Menchie’s is a self-serve pay-by-the-ounce frozen yogurt shop that allows you to make your own creation. Pricing at Menchie’s is 44 cents per ounce (compared to 45 cents per ounce at Sweet CeCe’s) and if you opt for a waffle bowl, it costs $1 extra.

Menchie'sVisually, Menchie’s is interesting with its colorfully decorated theme of green, magenta, and white along with wooden panels. Along the yogurt bar, you’ll find a series circular glass tiles of varying green hues along the wall. Within the bar, customers are corralled around the centrally located cashier island where they can choose among several different frozen yogurt flavors. Of the yogurts available, magenta colored placards list the flavor as well as icons for with options for no sugar added, low carb, and dairy free yogurts. After your yogurt is in your cup, you work further down the line to a “Snackage” and “Chill” bar where you are presented with 20+ toppings ranging from granola, cereals, candies, fruits, and sauces.

As good as the experience at Menchie’s started, it soon went downhill like an avalanche. The frozen yogurt at Menchie’s is just average with their flavors varying from decently tasty to barely edible. Because of this, I would highly recommend you sample any flavor you’re not sure of. It took me several tries using my paper sample cup to decide on what I wanted.

Menchie'sAfter filling up your cup with frozen yogurt, you have the option to top it off. Like I said before, all the dry toppings are arranged in compact plastic bins with plastic scoops and crooked signs. This seems almost an afterthought because on a night where several people are in line, a maximum of two people can be in front of this area at a time. So your indecisiveness can lead to a longer wait times for every customer behind you. The selection is decent for the dry toppings, but not so much for the fruits. Some fruits are fresh, while others are from a can… which is disappointing. If you’re paying a price that’s only 1 cent cheaper than a local leader in frozen yogurt, such as Sweet CeCe’s, you should expect as good of an experience. Unfortunately for Menchie’s, this experience is lacking.

Last but not least, I come to the service… or a lack thereof. At a self-service yogurt shop, the only service you should expect is a staff member to address any questions or comments that one might have in addition to providing you the ability to pay for your product. That should be it, but on this evening I was given something extra. An order to tell me to stop taking pictures.

Obviously one of the main features of my blog is the ability to provide numerous pictures of my experiences, which in turn gives you (my readers) the ability to see what I see. As I was taking pictures of Menchie’s, one of the staff members tells me to stop taking pictures. A bit startled by her direct orders, I ask why because Menchie’s is obviously not a museum with photosensitive items. She proceeds to tell me that I’m not allowed to take pictures because of the possibility that I will steal the store’s ideas for a frozen yogurt shop, which in turn will lead me to open my own store and be a direct competitor to Menchie’s. Are you kidding me? First of all, frozen yogurt has been around since the 1970s. While I admit that Menchie’s is one of the better known chains nationwide, there are other chains, especially in Nashville, that serve up the frozen yogurt experience exponentially better.

So that encounter at Menchie’s is my reason why I don’t have any pictures of the facility or the product. Despite the close proximity of Menchie’s to my residence, I would gladly drive many miles across Davidson & Williamson counties to one of their competitors if I wanted my frozen yogurt fix. A bit appalled by the encounter, Haley and I ended up leaving without even finishing our frozen yogurts we purchased. They weren’t that good to begin with anyway and the whole frozen experience at Menchie’s just left a bad taste in my mouth.

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6900 Lenox Village Dr
Suite 6
Nashville, TN 37211

Pricing: 44 cents/oz

Menchie's on Urbanspoon

Food:3.0/5.0 ★★★☆☆ 
Service:1.0/5.0 ★☆☆☆☆ 
Atmosphere:3.5/5.0 ★★★½☆ 
Price:3.0/5.0 ★★★☆☆ 
Overall:2.5/5.0 ★★½☆☆ 

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